FAQs
USA (2 OPTIONS):
- STANDARD; 2 TO 5 BUSINESS DAYS ($4.50)
- ECONOMY; 4 TO 8 BUSINESS DAYS
UK:
- 2 TO 3 BUSINESS DAYS
GERMANY:
- 2 TO 5 BUSINESS DAYS
EUROPEAN COUNTRIES:
- 5 TO 10 BUSINESS DAYS
ASIAN COUNTRIES:
- 5 TO 15 BUSINESS DAYS
NEW ZEALAND:
- 5 TO 10 BUSINESS DAYS
AUSTRALIA
- 3 TO 6 BUSINESS DAYS
SOUTH AMERICAN COUNTRIES:
- 5 TO 15 BUSINESS DAYS
CANADA:
- 5 TO 15 BUSINESS DAYS
REST OF THE WORLD:
- 10 TO 30 BUSINESS DAYS
YOU CAN TRACK YOUR ORDER HERE:
TRACK YOUR ORDER
IT'S ALSO AVAILABLE IN THE MENU ABOVE (PC) AND BY CLICKING THE MENU BUTTON AT THE TOP LEFT (MOBILE)
EMAIL US AT CONTACT@MUSHIPHOP.COM OR CONTACT US ON INSTAGRAM @MUSHIPSHOP AND WE WILL MAKE SURE TO FIX YOUR TRACKING NUMBER
YES! WE SHIP TO A WIDE RANGE OF COUNTRIES.
WE HAVE A 30 DAY RETURN POLICY FOR ALL ITEMS. IF FOR WHATEVER REASON YOU ARE UNHAPPY WITH YOUR PHONE CASE YOU CAN CONTACT US THROUGH EMAIL, CONTACT@MUSHIPHOP.COM, OR VIA INSTAGRAM @MUSHIPSHOP OR USE THE CONTACT TAB ABOVE AND WE WILL BEGIN THE PROCESS OF EITHER A REFUND OR AN EXCHANGE
YOU CAN CONTACT US THROUGH EMAIL, CONTACT@MUSHIPHOP.COM, OR VIA INSTAGRAM @MUSHIPSHOP OR USE THE CONTACT TAB ABOVE GIVING FULL DETAILS ON THE PROBLEM WITH YOUR ITEM
WE HAVE A 24-HOUR WINDOW AFTER ORDERS HAVE BEEN PLACED TO CHANGE SIZE, ADDRESS OR CANCEL ANY ORDERS. YOU CAN CONTACT US THROUGH EMAIL, CONTACT@MUSHIPHOP.COM, OR VIA INSTAGRAM @MUSHIPSHOP OR USE THE CONTACT TAB ABOVE
THE PROTECTIVE PHONE CASES ARE MADE WITH 100% POLYCARBONATE (SHELL) AND 100% TPU (LINING)
CLEAN WITH A SOFT DAMP COTTON OR MICROFIBER CLOTH (ADD A DROP OF DISH SOAP IF NEEDED). KEEP AWAY FROM LIQUIDS CONTAINING HIGH ALCHOL LEVELS, AS THE DESIGNS ON THE PHONE CASE MAY RUB OFF. AVOID DIRECT CONTACT WITH HAND CREAMS AND SUN CREAMS.
WE ACCEPT ALL FORMS OF CONTACTLESS PAY (APPLE PAY, GOOGLE PAY ETC.), DEBIT CARDS, KLARNA, SHOP PAY AND A VARIETY OF OTHER METHODS
YES, YOUR PAYMENT INFORMATION IS SSL SECURE WITH ENHANCED ENCRYPTION. ENSURING IF YOU ARE NOT SATISFIED WITH ANYTHING REFUNDS CAN AND WILL BE PROCESSED WITHOUT ANY PROBLEMS